(FUEL SUBSIDY UPDATE: Due to the Fuel Subsidy Removal by the New Government, we are forced to amend our shipping rates in line with our Logistic Partners, kindly bear with us.)
Questions? Call +2347063539370
THE HAIR CATERERS
We are a hair and beauty store dedicated to cater to beauty enthusiasts who strive to look great on a budget. We work hard to provide modern, affordable, and trendy hairstyles on a budget and customer satisfaction is our number one priority.
CUSTOMER CARE OPENING TIMES:
Monday – Friday (9am – 4pm)
Saturday (12pm – 4pm)
Sunday (CLOSED)
**Kindly note, our customer care team will be unavailable on public holidays**
SHIPPING OPTIONS:
- Lagos Super Saver : K-Express Delivery (3 -4 Days) – All locations in Lagos – ₦2,500
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Lagos Xpress (Main Areas) (1-2 Business days) – ₦3,000
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Lagos Xpress (Outskirts 1) (1-2 Business days) – Festac, Chevron, Ajah, Egbeda, Ipaja, Idimu – ₦3,500
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Lagos Xpress (Outskirts 2) (1-2 Business days) – Sangotedo, Ikorodu, OPIC, Badagry, Lakowe, Abijo, Apapa, Ojo, Awoyaya, Ibeju-Lekki, Akute – ₦4,000
- Out of Lagos: K – Express (2-7 Business days) ₦4,200 – Doorstep Delivery
- Out of Lagos: ABC Motors Bus Terminal Pick Up (3-4 days) ₦3,000
- Out of Lagos: GIG Logistics (3-5 Business Days) ₦4,500 *Select States Only*
*Please note that our shipping rates are subject to change at any time*
Please note that shipping rates are subject to change at any time. We do not currently provide shipping outside Nigeria.
All orders received before 6pm, Monday through Friday, will begin to process the same day. (Please, note that ‘process’ does not mean to ship your order.)
EXCHANGE/RETURN POLICY
An Item is considered to be worthy of an exchange/refund provided:
- The item is in perfect condition and in the case of wigs, the excess lace has not been trimmed off or the packaging discarded/damaged;
- Exchange/return requests are accepted within 24 – 72hours after it has been delivered to you;
- If for any reason, you are not satisfied with your purchase, you will be responsible for the delivery cost of the exchange/return;
Refund (If applicable);
- All refund requests are processed after we have received the returned item;
- Once your return item has been inspected, we will contact you to request for your account details for the refund (minus the delivery fee).
FREQUENTLY ASKED QUESTIONS:
Q: What types of wigs do you sell?
A: We sell Premium Synthetic Wigs, Human Hair Blend Wigs, Human Hair Wigs (To be sure, check the product description provided for each product on our website and Instagram page @thehaircaterers)
Q: What is premium fibre hair?
A: It is hair made from a blend of high-tech synthetic fibers designed to mimic the look & feel of human hair, known for the premium quality of its fibers, it is soft & resilient.
Q: Are the wigs heat safe?
A: Yes they are, the wigs may be straightened or curled with a wand depending on the pattern of the hair.
Q: Are the wigs exactly the same as the pictures/or videos displayed?
A: Definitely, we do not simply sell look alikes, we sell the exact wigs as reviewed.
Q: How long will the hair last?
A: Maintenance is key! The wigs can last a long time depending on the products used and how well they are treated. Treat the hair like your own hair and a simple maintenance regiment will elongate their lifespan. We highly recommend you purchase our in-house formular for maintenance called the – “Magic Hair Detangler” it is simply MAGIC!
Q: How do I maintain the wigs?
A: We advise the use of Leave-In Conditioner on the wigs and encourage their storage on wig stands.
Q: How do I place an order?
A: Simply select the item(s) you want to purchase, add them to your cart and checkout.
Q: Do you accept payment on delivery?
A: We only accept “payment before shipment”.
Q: Do you deliver on weekends?
A: We deliver from Monday – Saturday.
Q: Do you have a CUT OFF time for Next Day Dispatch?
A: Absolutely! Our cut off time for orders placed on Instagram and Whatsapp is 4PM for next day dispatch. While the cut off time for website orders is 8AM and it will be dispatched that same day (Mondays to Fridays only!)
If you want your order delivered on a Saturday (LAGOS STATE) – You must place that order before 4PM on Friday.
Q: Do you have a pick up location?
A: The option is currently unavailable till further notice.
Q: Do you ship worldwide?
A: INTERNATIONAL DELIVERIES now available, for countries not listed below, kindly send us a Whatsapp message on +2347063539370.
Q: How do I order wholesale?
A: We currently do not accept wholesale orders.
ANY OTHER QUESTIONS?
If you have further questions which have not been addressed in our FAQs, You may send an email to support@haircaterers.com; or a Whatsapp message to +2347063539370 or simply give us a call. Cheers!
DISCLAIMER
All materials and information contained in this website are for your reference only and to the best of our knowledge, correct and accurate at the time of construction. These materials and information are subject to change and reviews from time to time without prior notice. Please contact us if you have any queries.
All trademarks, images, and part numbers shown are exclusive property of their respective owners.
All other rights reserved.
